Refund and Returns Policy
Transparent policies for a trusted shopping experience.
We Test Before We Ship
Every single unit is manually unboxed and tested by our quality control team before dispatch. We specifically check:
- Sound Quality: Both Left & Right speakers are working perfectly.
- Mic Functionality: Verified for clear voice recording.
- Buttons: Play/Pause and Volume buttons are clicked and tested.
This strict QC process minimizes the chance of receiving a faulty unit to near zero.
1. Check Warranty (Test on Arrival)
At Gionee.com.pk, we are committed to providing authentic products at the best market rates. To keep our prices competitive, we operate on a strict Check Warranty basis.
What this means for you: You are required to open the package and test the handsfree immediately upon delivery.
- Dead on Arrival (DOA): If the product is not working properly, has one side dead, or is physically broken when you open the box, it is covered.
- Report Timeframe: You must report any such issues within 24 hours of receiving the parcel.
2. Verification on Receipt
We strongly advise all customers to perform the following checks as soon as the rider hands over the parcel:
Audio Check
Play a song to ensure both Left and Right earbuds are producing sound.
Mic Test
Make a quick call or record a voice note to verify the microphone clarity.
3. "No Warranty" After Use
Once the product has been used and verified as working, there is NO WARRANTY covering future defects.
We cannot be held responsible for issues that arise after days, weeks, or months of usage, such as wire breakage due to pulling, water damage, or wear and tear.
4. How to Request a Return
If you received a defective unit (DOA), please follow these steps immediately:
- 1
Record Evidence
Take a clear picture of the product and a short video demonstrating the fault.
- 2
Contact Support
Send the evidence to our WhatsApp Helpline along with your Order ID.
- 3
Return & Inspect
You will need to ship the product back to us. Once we receive and inspect it to confirm the manufacturing defect, we will process your refund or replacement.