Technical Support
Having trouble with your handsfree? Try these quick fixes before claiming warranty.
Common Issues & Fixes
Most audio issues can be resolved with these simple checks.
One Side Not Working
- Check if the jack is fully inserted into the port.
- Clean the connector with a dry cloth (dirt can block signal).
- Try the handsfree on a different device to rule out phone issues.
- Rotate the jack gently to check for loose connection.
Microphone Issues
- Ensure the mic hole is not blocked by dust or debris.
- Check if your phone's 'Mute' button is on.
- If using a PC, check if the correct Input Device is selected in settings.
- Bring the mic closer to your mouth (it's on the cable).
Low Volume / Distortion
- Disable any active Equalizer (EQ) settings on your phone.
- Clean the ear mesh gently; earwax buildup reduces volume.
- Check if 'Mono Audio' is enabled in Accessibility settings.
- Test with a high-quality audio file.
Warranty Claim Process
Policy Overview
We offer a Check Warranty only. You must test the product immediately upon delivery.
- No Warranty after first time use.
- We do not cover items that stop working after days/weeks.
- Dead on Arrival (DOA) is covered.
How to Claim
- Record a short video showing the fault (e.g., sound test).
- Take clear photos of the product and packaging (ensure label is visible).
- Send these to our WhatsApp support number: 0301 1255753.
- Once approved, we will ship a replacement unit within 24-48 hours.